New Clients: Please contact our office admin by calling or texting us at 403-254-8744 or email us at info@springbankpsychology.com to schedule your first session.

You are considered a new client if you are any of the following: the parent of a current client under the age of 18, the child of a current adult client, already receiving counselling treatment but will like to schedule an assessment, already coming in as a couple but want to schedule individual sessions, or a current individual client wanting to start couples therapy.

If you would like to schedule an assessment as a new client or an existing client, please do not book online, contact our office to set up your assessment.

Existing Clients: When using our online booking tool, please keep in mind that we have two locations so be sure to book by location, Springbank Hill - SW Stoney Trail & 69th St or Buffalo Run.

Late/Same Day Cancellations: Cancellations or rescheduling requests made less than 48 hours prior to the appointment will be charged the full cost of the session. Saturdays and Sundays are included in the 48 hours needed to make a request to cancel.

Assessment Cancellations: We require 48 business hours for assessment appointment cancellations or the full cost of the session will be charged.